Project freight forwarding – changing trends

Project freight forwarding is the process of shipping goods from one destination to another. Project freight or project cargo refers to large shipment of goods that may be of high value. This is a niche area of service provided by freight forwarding companies in India to their clients. Project freight services have been provided from many years to different destinations within the country and abroad. Trends are however changing, like in all other industry sectors.
Changing trends
Just like in all other sectors, project freight forwarding is also experiencing many changes. Some of these changes include:
•    In the view of concerns like terrorism and innovative ways of criminal activities, freight forwarding companies in India are now focusing on enhanced security measures to protect the goods being shipped. Cyber security is also an issue, since most companies manage their processes online exposing them to the risks of cyber crime.
•    The growth of Information Technology has ensured that digital solutions are being offered by many companies. The entire process is managed online, eliminating a lot of extra work. This helps in saving costs for the client. More importantly, it allows the client to track shipment online at all stages.
•    This has also made the market competitive and companies are gearing up for this challenge. While earlier, getting a quotation used to take days, today everything happens online making it convenient for customers.
•    There is today a total focus on the customer. Like all other sectors, things are now customer-centric. The needs of customers get top priority. Considering intense competition, only a company that is customer-centric and is able to respond quickly and efficiently to customer needs can survive in the market.
These changing trends have to be implemented by logistics companies if they want to be competitive and succeed in the changing world.

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